Call Recording Systems
At Clear Telecom, we are able to provide call recording solutions. Our experience and knowledge of customer requirements over the years has helped many companies make use of this technology. Our solutions are realistically-priced and applicable on most types of phone system.
Our reliable, innovative call recording products are designed to improve business performance; reducing costs, improving customer retention and minimising liability.
Call recorders are an independent piece of equipment which work with most phone system and can easily be installed by Clear Telecom or your IT staff.
The monitoring of telephone calls can result in less errors, complaints and misunderstandings. Proving ‘who said what’ in a dispute and avoiding costly investigations.
Used as a training tool, call recording can improve the call handling skills of your employees. It can also identify productive and non productive employees and lost business due to missed or slowly answered calls. By identifying busy calling periods you can manage your staffing levels.
Call recording units can be bought on lease, reducing capital expenditure.
Every Call MattersFind out more
In this competitive world it makes sense to record your calls to ensure that your hard-won orders are captured precisely. Misheard instructions or incorrect delivery information will result in wasted time, effort, money and perhaps even damage a reputation you have spent years building.
Sales and Staff TrainingFind out more
It makes good sense to monitor and coach your employees in order to improve their performance on the phone. By using well handled, positive, recorded calls as examples of the standards you require you can watch morale grow, your customers’ experience improve and the company prosper.
Call Recording – Lease To BuyFind out more
Buying on lease has many advantages and the lease option we use means that you end up owning the equipment at the end of the term. Lease to buy means that you can hold on to your capital and use it for growing your business.
ComplianceFind out more
There are currently several guidelines and laws relevant to the recording of calls. Firstly, under the Data Protection Act you must let your employees and customers know that you are recording calls and why – ie ‘for training and monitoring purposes’.